Welcome to the Virginia Retail Merchants Association Online Education portal.

VRMA has carefully chosen a variety of courses that meet the needs of its diverse membership. Subject areas include: Business Skills, Computer Skills, FoodSafety, Health Care, Loss Prevention, OSHA Courses, Pharmacy Courses, Retail Compliance, and Retail Management. A few course descriptions are listed below.

New users please create a login account by clicking register. Returning users simply click the login link and enter the username and password you used to create your account. If you are having trouble creating your account, please contact the help desk at 850-385-7915 during business hours or e-mail aschelp@learnsomething.com.

Quality Customer Service—The Quality Customer Service Process

Today’s competitive advantage in any profit or not-for-profit venture is customer service. This course teaches the important principles necessary to create quality customer service. Topics include:

• Identifying your internal and external customers
• Determining customer needs
• Delivering quality customer service
• Strategies, people, and systems
• Monitoring and improving results
• And more

Preventing Fraud, Waste and Abuse Training Program

As part of the Medicare Part D - Prescription Drug Benefit, CMS released final guidance in April 2006 for compliance guidance to all Medicare Part D Sponsors titled "CMS Prescription Drug Benefit Manual, Chapter 9 - Part D Program to Control Fraud, Waste and Abuse". Section 50.2.3 of the Manual dictates that all Sponsors and their "downstream entities", which include pharmacists and pharmacy workforce members engaged in delivering any Medicare services, receive general and specialized training to prevent fraud, waste and abuse. As of January 1^st 2008 all pharmacists and pharmacy staff are required to have completed training. Click here for more information.

Loss Prevention

Detecting and preventing internal and external theft continues to be one of the greatest challenges facing retailers. These courses are designed to help your company’s loss prevention efforts and include: Preventing Shoplifting, Detecting Charge Card Fraud, Detecting Counterfeit Currency, Handling Fraudulent Checks, and Preventing Employee Theft. Purchase the courses individually or save money with the Loss Prevention Series Bundle.

CLICK HERE TO PURCHASE THESE AND OTHER COURSES

Food Safety

Food safety is in the headlines every day. Managers and food preparers are on the front lines in the battle to prevent foodborne illnesses. Whether you are a manager who needs training to prepare for Food Protection Manager Certification, a food handler currently working in the industry, or a student contemplating employment—there is a course here for you.

Basics of Business Math

Math proficiency is an important skill whether you are just starting your first job or have been in the workforce for a while. This course will help you improve your business math skills. You will learn basic mathematical calculations commonly used in a business setting. Topics include:

• Computing fractions and decimals.
• Solving equations and word problems
• Using proportions, rations and percentages
• Operating a calculator for business applications
• And more