Quality and Patient Safety: Training Program for Community Pharmacy

The pharmacy industry manufactures, markets, and distributes products that can be both beneficial and harmful, and that is why quality and patient safety are fundamental components of the industry.

The objective of this course is to provide you with the necessary tools and information to ensure quality and patient safety in your pharmacy.

By the end of this course, you will be able to:

• Identify common types of pharmacy errors
• Describe the methods and tools for identifying the root cause of a pharmacy error
• Explain your role in preventing medication errors
• Describe key elements in a medication error prevention program
• Respond to patients/customers when an incident occurs

Target Audience: Community pharmacy staff

Activity Type: Knowledge-based

Publication Date: January 25, 2009

Fee: No charge

ACPE UPN:

Pharmacists: 296-999-09-001-H05-P

Technicians: 296-999-09-001-H05-T

Expiration Date: January 25, 2012 ABSOLUTELY NO CREDIT GRANTED IF ANSWERS RECEIVED AFTER THIS DATE.

Requirements for CE: To earn 1.00 CE hours or 0.10 CEUs of credit, participants must review all course content, achieve a score of 70% on the mastery exam, and complete the course evaluation. After passing the assessment, you can view, print and track your statement of credit online.

Author

David B. Brushwood, Professor

Department of Pharmaceutical Outcomes & Policy

The University of Florida, Gainesville, Florida

Members of the NACDS Patient Safety Advisory Committee

• Jay Bueche, RPh, Pharmacy Compliance Manager, H-E-B
• Jim Devita, RPh, Director, Quality Improvement and Patient Safety, CVS Caremark Corporation
• Kay Hanson, RPh, Pharmacy Regulatory Affairs Manager, Target Corporation
• Tom Lawlor, RPh, Director, Quality Assurance, Walgreen Co.
• Maggie Perritt, Manager of Pharmacy Operations, Rite Aid Corporation
• Grace Schuyler, Esq., Director, Government Affairs, Rite Aid Corporation
• Vic Vercammen, PharmD, Director, Pharmacy Professional Services and Government Relations, SUPERVALU INC.
• Dennis Wiesner, RPh, Senior Director, Pharmacy, Privacy, and Government Affairs, H-E-B

Disclosure

The development of this activity was paid in full by the National Association of Chain Drug Stores Foundation, in support of community pharmacy.

System Requirements

• Windows XP/ Vista/ Windows 7
• Processor: 800 MHz or higher for Windows XP / 1 GHz or higher for Windows Vista or Windows 7
• Internet connection: Internet functionality requires dial-up or broadband Internet access
• Internet Explorer 6.0 or greater
• Flash 6.0 or greater

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