Member Price $40

If you are currently a member of FAIA and would like to be eligible for discounts, you can update the Association Code field in your personal information section (on your Personal Page) with your FAIA ID#. If you do not know your FAIA ID#, or would like information on joining FAIA, contact (850) 893-4155, or email.

The FAIA "Conflict Resolution (ONLINE)" seminar course features FAIA instructor Jay Williams.

The focus in many insurance agencies today is on results: find better solutions-faster. To optimize performance we must be able to effectively resolve issues, settle differences, and implement solutions. Our class provides individuals with a means of discovering how their style in handling conflict affects performance.

You will:

• Expand self-awareness
  
• Develop awareness of others
  
• Assess conflict situations
  
• Apply new skills
  

Who should take this on-line course?

• Managers
  
• Claims staff
  
• Customer Service Representatives
  
• Account executives
  
• Sales staff
  

This course requires an online exam. Upon purchasing the course, the online exam is included in the purchase price.

Once you buy the course, you have 120 days to complete it and pass the exam with a score of 70% or higher. If you fail your exam, you'll have two chances to take it again within the same 120-day period.

This course has been approved by the Department of Financial Services for 2 hours of CE 9902 - Generic Life, General Lines and Title, Course ID # 39450.

System Requirements