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  • I forgot my password. What should I do?

    Click to retrieve your password.

    I'm having difficulties taking the course using AOL. What do I do?

    After you connect with AOL, use Netscape or Internet Explorer to access your courses.

    Why did my name and shopping cart go away?

    The cart automatically empties after 10 days. If your shopping cart has emptied or your name is no longer recognized, you may have disabled the cookie on your browser, or you may be using a browser that does not support cookies. A cookie is a small identification file that is stored on your computer. We store shopping cart and identity information with the cookie, so we recommend that you turn on cookies in a cookie-enabled browser.

    Is it safe to use my credit card to purchase online courses?

    Yes it is. We use the Secure Socket Layer protocol to ensure that payment information is sent only to our financial institution. We will never store your credit card number in our system.

    For how long can I access my courses?

    The association or entity that offers the online courses specifies a course's duration. The Progress column on your Personal Page will track how much of a course you've completed and the number of days you have left to finish it.

    Can I sample a course to see if I'll like it?

    On the Catalog Page, click the name of the course that interests you and access the sample from Course Description Page.

    Can I start a course on one computer and finish it on another, like at work and at home?

    Yes, you can access your LearnSomething courses from any computer with an Internet connection (we track your course progress regardless of location).

    Can I bookmark my Personal Page or a course page?

    No. You must login or be recognized with a cookie to access your courses. Resume courses from your Personal Page at the last page you viewed. Pages are dynamically generated, so you cannot bookmark them.

    How do I make text larger?

    You can adjust the text size in your browser:

    • If you are using Internet Explorer, click View on the menu bar at the top of your browser. Next, click Text Size, and select a size from the drop-down menu.
    • If you are using Netscape, click View on the menu bar at the top of your browser. Next, click Increase Font, and select a font size.
    • Adjusting text/font size won't increase the size of the graphics and animations.
    Why does course audio sound fuzzy?

    Some sound cards currently have problems with Shockwave Flash compressed audio -- the audio used for course animations. In most cases, this causes a faint popping sound at random intervals while the animation is being played. You may want to use speakers while going through the course, since the problem is more noticeable when you use headphones. If you know what kind of sound card you have, try contacting the manufacturer about the availability of an updated driver that might fix this problem.

    Can I work offline?

    No, you must be connected to the Internet to view all courses and take exams. However, some courses have a PDF transcript available on the Course References Page. Print the course transcript for offline study. (Adobe Acrobat Reader is required; download it here.)

    I downloaded the plug-ins but I still can't access the PDFs or animations, audio files, etc. What do I do?

    First make sure you've installed the latest plug-ins from the manufacturers' web site. If you're still having difficulties, contact the manufacturers directly. They have the best knowledge of how to solve your problems.